Strategy
How to Map Your Customer Journey in Your CRM
A practical guide to mapping your customer journey in your CRM so you can spot gaps, improve conversions, and deliver a better client experience.
Jonny Rowse 8 min read Tag
Small business
23 articles tagged with "Small business"
Jonny Rowse 8 min read Tools & Tech
CRM Integrations Every Small Business Should Consider in 2026
The most valuable CRM integrations for small businesses in 2026, from accounting and email to AI tools, and how to choose the right ones.
Gareth Clubb 11 min read Data & Reporting
Building a CRM Dashboard That Your Team Will Actually Use
How to set up a CRM dashboard that shows the numbers that matter, without the clutter that makes people stop looking.
Jonny Rowse 5 min read Tools & Tech
Choosing Between Free and Paid CRM Tools
An honest comparison of free vs paid CRM options for small UK businesses, covering features, hidden costs, and when to upgrade.
Gareth Clubb 9 min read Getting Started
What Is a CRM and Why Does Your Small Business Need One
A clear explanation of what CRM software is, how it works, and why small UK businesses should consider using one.
David White 5 min read