17 articles tagged with "Client retention"
Most businesses have a slick onboarding process and no offboarding process at all. Here is how to build one in your CRM, and what it wins you back.
Jonny Rowse 6 min read A practical playbook for automating customer success check-ins with your CRM. Set cadences by client tier, script replies, and spot churn risk early.
Zubair Hasan 8 min read Learn how to build a client health score in your CRM to spot at-risk clients early and improve retention. A practical guide for small businesses.
David White 10 min read Practical CRM tips for hair and beauty salons covering client preferences, rebooking, loyalty programmes, and seasonal demand management.
Gareth Clubb 9 min read Practical CRM strategies for personal trainers and fitness studios to manage clients, reduce churn, and grow recurring revenue systematically.
Zubair Hasan 10 min read Build a client referral programme that works using your CRM. Practical steps for small UK businesses to track, reward, and grow referrals systematically.
Zubair Hasan 7 min read Learn how to calculate and track client lifetime value in your CRM. A practical guide for small UK businesses to identify top clients and grow revenue.
Gareth Clubb 8 min read How to communicate a price increase to clients without losing them. Templates, timing, and CRM strategies for small UK businesses.
Gareth Clubb 9 min read Six practical steps to using your CRM to increase repeat business, from segmenting past clients to building reactivation campaigns that bring them back.
Gareth Clubb 8 min read